	CS 683 Emerging Technologies: Embracing Change Spring Semester, 2001 Quality
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Reference
Quality Software Management: First-Order Measurement, Vol. 2, Gerald Weinberg.


Doc 22, Quality Slide # 2

Quality

What is the quality of this product, right now?

Quality Problem
Every software problem is a quality problem

The Zeroth Law of Software
If the software doesn't have to work, you can always meet any other requirement

The Zeroth Law of Quality
If you do not care about quality, you can meet any other requirement

The Zeroth Law of Software Engineering
If you don't care about quality, you can achieve any other objective

Quality is producing things of value to some people

Real quality improvement starts with knowing what your customers want.


Doc 22, Quality Slide # 3

The Four Variables
Scope

Cost

Time

Quality


Doc 22, Quality Slide # 4

The Boomerang Effect

Attempts to shortcut quality always make the problem worse.

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2001 SDSU & Roger Whitney, 5500 Campanile Drive, San Diego, CA 92182-7700 USA.
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