SDSU CS 683 Emerging Technologies: Embracing Change
Spring Semester, 2001
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Quality Software Management: First-Order Measurement, Vol. 2, Gerald Weinberg.

Doc 22, Quality Slide # 2


What is the quality of this product, right now?

Quality Problem

Every software problem is a quality problem

The Zeroth Law of Software

If the software doesn't have to work, you can always meet any other requirement

The Zeroth Law of Quality

If you do not care about quality, you can meet any other requirement

The Zeroth Law of Software Engineering

If you don't care about quality, you can achieve any other objective

Quality is producing things of value to some people

Real quality improvement starts with knowing what your customers want.

Doc 22, Quality Slide # 3
The Four Variables





Doc 22, Quality Slide # 4
The Boomerang Effect

Attempts to shortcut quality always make the problem worse.

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